• What are the available memberships and benefits of being a member?


• Friends of the Zoo
• Feather Friends
• Wildlife Unlimited
• Wildlife Unlimited Plus
  
  
• How many members can there be for the family tiered memberships?
  
  Family memberships are for 2 adults and up to 3 children (3 to 12 years old).
  
  
• Can my 13 year old child be included in the family membership?
  
  As per international age guidelines, 13 year olds are considered to be adults. Your 13 year old can be included in your family membership as one of the two adults, but not as a child. Alternatively, he/she is eligible to a concessionary discount of 50% off individual memberships with a valid student ID.
  
  
• Are there preferential rates enjoyed by Senior Citizens for memberships?
  
  Yes, Senior Citizens who are Singaporeans/ Permanent Residents and 60 years and above will get to enjoy a concessionary rate when applying for an individual membership. Application for this membership is only valid for on-site applications at the Jurong Bird Park, Night Safari or Singapore Zoo.
  
  
• Why are Zoo/Night Safari tram rides and Jurong Bird Park Panorail rides only offered to members for free on weekdays only?
  
  We would like to offer free tram and panorail rides to our members during weekends, however due to the overwhelming demand, this is not possible. As our grounds cannot accommodate additional vehicular traffic, increasing the number of trams on weekends would not be possible. Nominal fees we charge for the panorail and tram ride is used to maintain the tram/panorail service.
  
  
• Why do we need a family photo on the membership card?
  
  The Jurong Bird Park, Singapore Zoo or Night Safari rely heavily on admissions and membership takings. Photo verification is used to minimize misuse of our membership cards. This allows us to keep our membership prices affordable for as many people in our community as possible.
  
  
• Why do you only issue one card per membership?
  
  Each membership is entitled to only one card. As part of our membership terms and conditions, the card can only be used once a day and is also serialized to prevent abuse.
  
  
• Why must a physical membership card be produced for entry?
  
  The presentation of membership card will prevent abuse & protect our members’ privileges. Due to past instances where membership benefits have been abused with the temporary pass, membership privileges will only be extended upon presentation of a valid membership card.
  
  
• May I purchase a membership for more than one year?
  
  Currently our membership plans are valid only for one year but you are able to renew it once it expires.
  
  
• Are there any discounts / rebates for renewal?
  
  There are no discounts or rebates for membership renewals, standard prices apply. Your membership fee goes to supporting conservation projects as well as the upkeep of the park.
  
  
• I am an existing Friends of the Zoo member, do I enjoy discounts at the Jurong Bird Park and Night Safari?
  
  No, Friends of the Zoo members are entitled to benefits only at the Singapore Zoo. In order to enjoy free admission and discounts at Jurong Bird Park and Night Safari, Friends of the Zoo members can upgrade their memberships to Wildlife Unlimited Plus. This will entitle the member to free admission along with discounts at participating retail and F&B outlets in the 3 parks.

All membership benefits are limited to the designated park of admission as per chart below.

• As a member, are my guests entitled to any discounts off admission/ tram/panorail rides?
  
  No, membership benefits are limited to the members who are registered on the card only. Accompanying guests are required to pay for admission in full.
  
  
• How will I be informed of upcoming activities, events and promotions at the park?
  
  If you include your email address whilst applying for your membership, we will subsequently send you regular email updates on Jurong Bird Park, Singapore Zoo or Night Safari activities, events and promotions.
  
  
• How do I renew my membership?
  
  Memberships can be renewed here or on-site at Jurong Bird Park, Night Safari or Singapore Zoo. Please note that your membership will commence immediately upon application, whether onsite or online.
  
  
• Do I need to re-submit my photograph during renewal?
  
  We will encourage the re-submission of updated photographs during renewal if there are changes to the members on the card, or if your child’s appearance has matured significantly since then.
  
  To change your photograph, kindly upload your new photograph whilst renewing your membership online. The photograph must reflect all family members whose names are included in your membership. Alternatively you can also proceed to the Visitor Services booth at Jurong Bird Park/ Singapore Zoo/ Night Safari’s entrance together with all members of your family to be included in the membership, our Guest Relations Officer will be glad to assist with the photo taking.
  
  
• I have lost my membership card, how do I go about getting the card replaced?
  
  Kindly contact the Singapore Zoo membership department at Tel: 6360 8546 or membership.zoo@wrs.com.sg or Jurong Bird Park membership department at Tel: 6661 7804 or membership.jbp@wrs.com.sg to report the loss of your membership card. A replacement fee of $21.40 (inclusive of GST) will be imposed.
  
  
• Can I still visit the Jurong Bird Park, Singapore Zoo or Night Safari if I have misplaced my membership Card?
  
  Admission to our parks are strictly based on the presentation of a valid membership card, without which we will most unfortunately not be able to accord entry. Replacement of lost cards can be done on-site at our Visitor Services Booth located at the Jurong Bird Park and Singapore Zoo. Do note that a replacement fee of $21.40 (incl. GST) will apply.
  
  
• Can I purchase memberships as a gift for my friend?
  
  Yes. You may wish to purchase Friends of the Zoo, Feather Friends, Wildlife Unlimited and Wildlife Unlimited Plus memberships for your friend in the form of Gift Vouchers. A Gift Voucher Form can be downloaded here or you may contact the membership department at 6360 8546 / 568 or email membership.zoo@wrs.com.sg for more information.
  
  
• How do I get my membership card after applying online?
  
  

  Please print out your confirmation email and present it at the Visitor Service Booth at the Singapore Zoo/ Jurong Bird Park for your card collection. The photo uploaded during your application must be reflective of all registered members. Once all details are in order, we will print out the membership card for you immediately.

  Do note that the membership will commence immediately upon the successful application.
  
  The relevant locations that you can collect your card at, has been listed below for your reference:



Jurong Bird Park	Singapore Zoo
Feather Friends Wildlife Unlimited Plus	Friends of the Zoo Wildlife Unlimited Wildlife Unlimited Plus

• What is a supplementary membership?
  An individual membership for dependants who frequently visit the parks with their family. Applicants who qualify enjoy a preferential rate on their membership.
  
  
• How much is the supplementary membership?
  The Supplementary membership is 50% off individual membership rates for dependants (of valid family membership holders).
  
  
• Who is considered a Dependant?
  Dependant is a 13 - 17 year old who has a parent-child relationship with an adult member of the holding family membership. A Parent-child relationship includes – the adult member being the father, mother or legal guardian of the supplementary individual Member.
  
  
• How does the supplementary membership work?
  This membership can be either a Friends of the Zoo, Feather Friend, Wildlife Unlimited or Wildlife Unlimited Plus membership. It depends on the principal family membership it is tagged onto.
  
  Eg: If the family holds a Friends of the Zoo membership, the supplementary membership also has to be Friends of the Zoo. The expiry date of the supplementary membership will be the same as the principal family membership.
  
  
• How do I qualify for the supplementary membership?
  Your age must be between 13-17 years and your parent(s) must hold a valid family membership with us.
  
  
• What do I need to apply for the supplementary membership?
  There must be a valid family membership for the dependant to tag onto. Photo Identification with the applicant’s name and birth date stated on it, must be provided at the time of signup for verification purposes. Eg: IC or EZ Link card
  
  
• Can I upgrade my supplementary membership?
  Yes, but do note that should the supplementary membership be upgraded, the family membership it is tagged onto has to be upgraded to the same type, and vice versa. 
  
  
• Can I apply for more than one supplementary membership?
  Multiple supplementary memberships will be allowed to be tagged onto one family membership, as long as there is a parent-child relationship between main holder/co-member and supplementary member.
  
  
• Can I apply a supplementary membership for my nephew / niece?
  No, this membership benefit is only for the children belonging to the fa mily membership’s main/co-member.
  
  
• Can an 18 year old apply for this membership?
  Sorry, this membership is for the dependants between 13-17 years. An 18 year old can apply for the Individual Membership.
  
  
• Can I apply for a supplementary membership without applying for a family membership?
  No, this benefit is for families with children aged 13-17years. There must be a valid family membership in order to enjoy this.
  
  
• Can I apply for the supplementary membership online? Or through mail-in applications?
  No, this membership is not valid for online applications. It can be applied on-site at the Jurong Bird Park, Singapore Zoo or Night Safari.
  
  
• Are there any further discounts, preferential rates or promotions for the supplementary membership?
  No, this highly discounted membership is not valid with any other discounts, preferential rates or promotions.

• How does the Concessionary discount for Caretakers work?
  
  A 50% discount voucher will be issued to family memberships for the purchase of an individual membership for caretakers. The voucher must be presented upon application for the Individual Membership to be valid.
  
  
• What is the voucher for 50% off Individual membership for?
  
  The voucher is a benefit extended to families that require additional assistance with caretaking of dependants on their trips to our parks.
  
  
• How does the voucher work?
  
  The caretaker enjoys a 50% discount when they apply for the individual membership in accordance with the primary family membership. The discount applies to the same type of membership and will not be eligible for other membership types. Memberships will be valid for one year from the date of sign up.
  
  Eg. If the family holds a Friends of the Zoo membership, the caretaker will enjoys 50% off Friends of the Zoo Individual membership and will not be able to purchase a Wildlife Unlimited or Wildlife Unlimited Plus individual membership.
  
  
• How do I qualify for the individual membership discount?
  
  You must be nominated as the official caretaker of the registered members applying for the family membership.
  
  
• How many individual discounted memberships can I apply for?
  
  Each family membership is entitled to one caretaker discount voucher only. Any additional memberships are available at the regular membership rates.
  
  
• Can I apply for the individual membership discount after the expiry date stated on the discount voucher?
  
  The caretaker discount is not valid after the expiry date stated on the voucher.
  
  
• How do I apply for the discounted membership using the voucher?
  
  You can apply for the discounted membership on-site at Jurong Bird Park, Singapore Zoo or Night Safari (depending on the types of membership) upon presentation of the valid discount voucher and family membership card.
  
  
• Are there any further discounts, preferential rates or promotions for the Caretaker membership?
  
  No, this discounted membership is not valid with any other discounts, preferential rates or promotions.
  
  
  

Concessionary Senior Citizen Discounts

• Are there preferential rates enjoyed by Senior Citizens for memberships?
  
  Yes, Singaporeans/ Permanent Residents who are 60 years and above will get to enjoy a preferential rate when applying for an individual membership.
  
  
• How much is the Concessionary senior citizen discounts?
  
  Eligible applicants enjoy 50% off Individual membership rates.
  
  
• How do I qualify for the concessionary senior citizen discounts?
  
  You must be a Singaporean or Permanent Resident and must be at least 60 years or above
  
  
• What do I need to apply for the concessionary senior citizen discounts?
  
  Photo identification (which includes applicant’s name and birth date) must be provided during application for verification purposes. Eg. IC or EZ Link card.
  
  
• Can I apply for the discounted membership online? Or through mail-in applications?
  
  To enjoy the concessionary senior citizen discounts for individual memberships, applications must be done on-site at the Jurong Bird Park, Night Safari and Singapore Zoo. This avoids the misuse and transference of vouchers.
  
  
  

Concessionary Students Discounts

• Are there preferential rates for Students?
  
  Yes, existing students from local schools and institutions who are 17 years old and below will get to enjoy a preferential rate when applying for an individual membership at the Jurong Bird Park, Night Safari or Singapore Zoo.
  
  
• How much is the Concessionary Student discount?
  
  Eligible applicants enjoy 50% off individual membership rates.
  
  
• How do I qualify for the Concessionary Student discount?
  
  Concessionary Student Discounts are extended to all student from local schools with a valid student pass.
  
  
• What do I need to apply for the Concessionary Student discount?
  
  A valid student pass from a local school/ institution must be presented during application to enjoy the concessionary student discount.
  
  
• Can I apply for the discounted membership online?
  
  To enjoy the concessionary student discounts for individual memberships, applications must be done on-site at the Jurong Bird Park, Night Safari and Singapore Zoo.